Navigating Mortgages?
Join other small to mid-sized community banks and credit unions that found the straightforward, budget-wise way to delight customers and members.
Imagine the possibilitites.
How it Works
Whether you are focused on fee income or keeping loans on your balance sheet, we’ll swiftly and affordably handle all your mortgage support needs, from loan origination to loan servicing. Or, we can simply support your existing team. Everything you need is included.
Unmatched,
End-to-End Service
Get ready for white glove service from start to finish, and receive all the credit. Whether applications are started online, in person, or through our call center, your customers and members are in excellent hands.
Proof in Numbers
Our onshore mortgage outsourcing services are a win-win solution for community lenders and borrowers. More loan options, better service, lower costs and greater satisfaction—all guaranteed.
40
INCREASE IN
CLOSED LOANS
CLOSED LOANS
25
AVERAGE INCREASE
IN NET INCOME
IN NET INCOME
60
CUSTOMIZED
LOAN PRODUCTS
LOAN PRODUCTS
99
CLIENT
SATISFACTION
SATISFACTION
Opportunity Awaits
It’s time to stop losing business to large national lenders while struggling with rising origination costs. Now is the time to start providing your customers and members more choices and superior service—and keep them coming back for more.
The question is no longer “why?” It’s “why not?”
Let’s Flip the Script
Curious about the impact Navpros could have on your company’s bottom line? We’ll simply need a few details to craft a personalized ROI report:
Why Community Lenders Love Us
“When I worked with Navigator Lending Solutions, a Division of LHFS, we were able to outsource our operational portfolio services: processing, underwriting and closing. We greatly reduced our overhead. We broadened our product line and earn fee income on loans like FHA, Down Payment Assistance, Manufactured homes, VA, and Reverse Mortgages. We turned our mortgage department into a profit center and won the most profitable department four years in a row.”
Will Campbell
Director b1 Foundation
b1 Bank
“We were completely out of the mortgage business for many years. I researched and found Navigator Lending Solutions and they helped out with our Portfolio Mortgage software for first mortgages, second mortgages and HELOCs. Navigator got us up and running. We outsourced the back-office workload to them and we kept our costs way down. We also added more products that we didn’t want to book in portfolio.”
John Frazza
VPCLO
Wheelhouse Credit Union
“We partnered with Navigator Lending Solutions for several reasons. We reduced our mortgage expenses by sending all processing, underwriting and closing services to them. Over the past seven years, we didn’t have to over-hire when we’re busy, and when we were slow we didn’t have to lay off staff. We were able to expand our product line with a 40-year term to keep payments lower for our members. This year we will be booking Accessory Dwelling Units (ADU) with Navigator doing the construction and closing and we will purchase the closed loan for our members. This is a great balance sheet product with a good yield and a 30/15 so members can afford the payment.”
Richard Wendt
SVP COO
Noble Credit Union
“If you’ve chosen to do business with Lorraine Lachapelle at Navigator Lending, I guarantee that your members will have an incredible experience and your credit union will greatly benefit from the relationship.”
Jill Peterson
President/CEO
ABCO Federal Credit Union
FAQs
We don’t do many loans. Why do I need NavPros?
Efficiency matters, regardless of loan volume. By reducing overhead and interest rate risk, our mortgage services for banks and credit unions help you maximize every opportunity.
We have some loan officers and already support some loan programs. What can NavPros do for me?
NavPros complements your team with additional mortgage loan programs and brings a superior white label technology system to your department with limited overhead.
Why should I expand my mortgage business when home sales are down?
People still need homes. By offering a wide variety of white label mortgage solutions, NavPros ensures you are their go-to financial institution now and in the future.
Are there monthly minimum costs?
Absolutely not. All our TPO services are provided on a per-transaction fee basis.
What resources do I need?
All you need is a desire to serve your customers and a commitment to support marketing. We provide the rest.
Do you offer marketing support?
Yes, our mortgage process outsourcing services include marketing content and collateral, like flyers, website content, and social media content.
How do you track loan inquiries and service levels?
We provide real-time reporting through our B2B portal and send out daily pipeline reports to track inquiries, loan processing and closed loans.
How quickly can you get started?
NavPros can be your go-to mortgage process outsourcing partner in as little as 30 days.
